FREQUENTLY ASKED QUESTIONS

 

ORDER STATUS

  • Do you have a minimum order amount?
    • First time customers inside the continental United States (US) must have a minimum order of at least $1,500.00 USD.
    • After the first order purchase, the minimum order is reduced to $500.00 USD.
    • First time customers outside of the continental US must have a minimum order of at least $5,000.00 USD.
    • After the first order purchase, the minimum order is reduced to $500.00 USD.
    • There is no minimum for Drop Shipping orders or retail orders.
  • How do I check the status of my order?
    • Easy! Simply log in to your account and check the status of your order as well as any previous orders.
    • Please refer to our Order Confirmation & Invoice policy for more specifics on how we have made this process more efficient. Order Confirmation & Invoice Policy found here
  • Has my order shipped?
    • After your order has been packaged from the warehouse, you will receive an e-mail with your final invoice and tracking information.
    • Please note that it takes anywhere from 24-28 hours in high season for your order to be pulled and packed before shipping or pick up.
    • More information can be found in our Order Confirmation and Invoice Policy found here.

RETURNS

  • What is your return policy?
    • Wholesale returns must be notified within 72 hours.
    • Retail consumers have 30 days to notify us of a return.
    • Please see additional information in our return policies found here
  • How do I return an item?
    • Please e-mail our info line to begin the return process at info@perfumeprice.net
    • Additional information regarding our return policies found here
  • How long will it take for me to receive a refund?
    • Once your refund arrives, it will be inspected by a warehouse manager. After approved inspection we will submit your refund. Refunds may take up to 2 weeks from the date of receival to be deposited back into the customer’s account.
    • Please note that no refunds will be issued until receival at our warehouse and inspection completion.
  • My item was damaged upon arrival, what should I do?
    • All damages and discrepancies need to be reported within 72 hours of delivery receipt. An email must be sent to elif@perfumeprice.net with photos attached for each damaged item.
    • Please note that we will not accept returns for damaged items that are not checked in and notified within 72 hours. Each damage claim is handled on a case by case basis.
    • While we are not liable for any damages that occur by the freight forwarders you select for international deliveries, we will work with you to ensure a fair compromise is reached.

PAYMENT OPTIONS

  • What forms of payment do you accept?
    • All major credit cards and debit cards are accepted as well as, ACH and wire transfers. We now accept PayPal payments online, as well.
    • Please note that when paying by credit card, you will be charged with a credit card processing fee. This fee varies based on the credit card company that you have and is typically between 2.5-3% however, could be more or less.
    • Depending on your bank, you might incur fees for wire transfers, as well.
    • Please note that we do not accept credit cards payments for any order over $1,500.00 USD.

SHIPPING

  • Are shipping costs included in your prices?
    • All shipping costs are calculated on a per order basis as quantity and location directly affects pricing. We work to ensure you fair rates when shipping domestically or internationally.
  • Do you offer Drop Ship services?
    • Yes! We offer drop shipping services to streamline the process and create ease of access for you! Please refer to our Drop Shipping policies found here or simply create an account online and begin your order direct!
  • Do you ship Internationally?
    • While we do not book freight forwarders directly to ship internationally, we will deliver your order to the designated port of your choosing within the continental US. The closest port to our warehouse is in Port of Miami.
    • Please refer to our shipping and delivery policies found here for more information.
  • If I am local, can I pick up my order?
    • Yes! You may pick up your order between our opening hours of 9AM-5PM Monday-Friday at our warehouse for wholesale orders only.
    • Please note that we do not accept same day pickups.
    • More information about pickups can be found here.

CANCELLATIONS

  • I placed an order that I now wish to cancel, what should I do?
    • Please contact a customer service representative at info@perfumeprice.net as soon as possible should you wish to cancel at order. We have an automated order processing system that typically begins as soon as you click submit making cancellations challenging.
    • Please note that your order may be subject to a 10% restocking fee.
    • More information on cancelling an order can be found here.

WHOLESALE

  • How can I sign up to receive your Wholesaler Price List and/or Order Form?
    • Signing up is easy! Please create an online account found here on our website.
    • Once created you will be able to download the Wholesaler Price List in excel format.
    • Simply input the quantities next to the products that you would like and save the Excel document.
    • Please do not edit any other parts of the document
    • Finally, upload the document on the ‘Contact Us’ page. Alternatively, you may send an e-mail to info@perfumeprice.net with the document attached.
    • We will reply to you (within 24 business hours) with the inputted best prices of your requested items along with the instructions for payment.
  • As a wholesaler, what information do you need in order to place an order?
    • When creating a wholesale account, the following information will be asked of you:
    • Official Company Name
    • Mailing Address
    • Shipping Address (if different than mailing address)
    • Phone Number with Country Code
    • TIN/EIN if in the state of Florida
    • The location/method of which you sell your products
      • e. if online – Amazon/eBay/etc.?
      • e. if a kiosk or storefront – which location and how many locations?
    • What is the “Wishlist” used for?
      • Do you wish we had an item that you do not currently see on our website? Add it to the Wishlist! We will then be prompted to review and order in any items we wish to add to our inventory. Once purchased, you will receive an e-mail notification that your item is now in stock.

CLASSIFICATIONS

  • Does Perfume Price have any exclusive brands?
    • Yes! We are proud to offer the following exclusive brands at competitive rates:
    • Rich Man for Men
    • Deep Sense for Men and Women
    • AB Spirit Millionaire Signature for Men and Women
    • FLO Atomizers – the perfect on-the-go travel accessory! A small refillable atomizer with the ability to carry any scent of your choosing discretely and conveniently ensuring you make a statement wherever you go.
  • What do EDT, EDC, and EDP stand for? What are the differences?
    • EDT, EDC, and EDP stand for eau de toilette, eau de cologne, and eau de parfum, respectively. These simply correlate to the concentration of fragrance in the product. The higher the concentration, the longer lasting. While ranges vary, below are some guidelines to assist you on your buying journey.
      • Eau de Cologne (EDC) often referred to just as Cologne – lightest in concentration with about 3-5% usually lasting for 2 hours.
      • Eau de Toilette (EDT) – medium concentration of 4-8% usually lasting 2-4 hours
      • Eau de Parfum (EDP) – higher concentration of 8-15% lasting around 3-5 hours
      • Perfume (Parfum) – the highest concentration of 8-15% lasting about 6-8 hours.
      • The lesser known Eau Fraiche only has a concentration of 1-3% lasting 1-2 hours.
      • We also offer vials which are excellent ways to sample fragrances!
  • What is a Tester?
    • Testers are fragrances used in stores for customers to sample before purchasing. These are the same authentic, quality fragrances that you know and love. The only difference is that they may come in plain boxes with easy to remove caps instead of the fancy packaging and designer caps. Because of this reduction in cost from packaging and materials they are offered at a lower price point meaning that we are able to extend these discounts to you.

If you have any questions, please contact us.

Tel: 954-581-2227

Fax: 954-602-9540

2501 NW 34th Pl Suite #24

Pompano Beach, FL 33069

info@perfumeprice.net