RETURNS & REFUNDS

 

WHOLESALE RETURN POLICY

If you are not pleased with your purchase from PerfumePrice.net, please contact us within 72 hours of receipt of product. While we hope it does not come to that, we wish to make the process as seamless as possible.

Please note that we will not accept returns that are not checked in and notified within 72 hours.

Any product returned must be in the same condition you received it and in the original packaging.

While we understand that the product must be opened to test it, we ask that the product not be used in excess, otherwise additional usage fees may occur.

All returns will be inspected upon arrival before any refund is issued.

Refunds will be credited back to the customers’ original method of payment.

Refunds may take up to 2 weeks from the date of receival to be deposited back into the customer’s account.

In order to process a claim please e-mail us directly with the below information:

  • Order Number
  • UPC bar code (likely found on the bottom of your products’ packaging)
  • Reason for Return or Exchange
  • Photos (if needed when filing for a damaged good)

Refunds will exclude any shipping and handling fees.

Once the above information has been verified a return label will be emailed to you.

Shipping costs are non-refundable. Return shipping will be deducted from the refund price.

If you are submitting a return for a damaged good, please note that we are not held responsible from any damages occurred by freight forwarders during shipment. We will handle damaged returns on a case by case to ensure your satisfaction in this situation.

RETAIL RETURN POLICY

If you are not pleased with your purchase from PerfumePrice.net, please contact us within 30 days and we will give you a refund or replacement. While we hope it does not come to that, we wish to make the process as seamless as possible.

Products can be returned for up to 30 days from the date received.

Any product returned must be in the same condition you received it and in the original packaging.

While we understand that the product must be opened to test it, we ask that the product not be used in excess, otherwise additional usage fees may occur.

Refunds will be credited back to the customers’ original method of payment.

Refunds may take up to 2 weeks from the date of receival to be deposited back into the customer’s account.

In order to process a claim please e-mail us directly with the below information:

  • Order Number
  • UPC bar code (likely found on the bottom of your products’ packaging)
  • Reason for Return or Exchange
  • Photos (if needed when filing for a damaged good)

Refunds will exclude any shipping and handling fees.

  • If you are processing a return claim for an order that received “Free Shipping”, please note that the original shipping fee we incurred will also be deducted from your refund.

If your item is damaged upon arrival, we will verify the above information and a return label will be emailed to you.

  • Shipping costs are non-refundable. Return shipping will be deducted from the refund price.

If you wish to return your items for any other reason you will be responsible for the return of your item of which you may drop the product off at your preferred shipping supplier. A tracking number must be provided to us to verify receipt of delivery.

  • Returns should be sent to:
  • 2501 NW 34th Pl Suite #24
  • Pompano Beach, FL 33069
  • Shipping costs are non-refundable. Return shipping will be deducted from the refund price.

CANCELLED ORDERS

If you wish to cancel an order for any reason, please contact a customer service representative immediately. Preferably within 2 hours of the time of order placement.

We work with an automated processing system that automatically places your order in an immediate rotation making cancelling challenging.

  • Please note that most orders will be subject to a 10% restocking fee for the labor required to pull, pack, unpack, and place your cancelled items back in stock.

If you have any questions, please contact us.

Tel: 954-581-2227

Fax: 954-602-9540

2501 NW 34th Pl Suite #24

Pompano Beach, FL 33069

info@perfumeprice.net